Is it possible to change a return type from Cancel the Item to Return for Credit and return the item
Summary: A client mistakenly picked the wrong Return type of 'Cancel the item' for an item instead of 'Return for credit and return the item' and have already submitted and generated an RMA now the Return button for the order line is greyed out what can be done to reverse this process so that we can change the return type for the order line to be "Return for credit and return the item"
PS: Sales order number is 'Closed' Kindly see screenshot below
Content (required): A client mistakenly picked the wrong Return type of 'Cancel the item' for an item instead of 'Return for credit and return the item' and have already submitted and generated an RMA now the Return button for the order line is greyed out what can be done to reverse this process so that we can change the return type for the order line to be "Return for credit and return the item"