What's new in Customer Journeys?

Connect and learn more! ×
multi word search is not working as expected in keyword search at customer portal. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

multi word search is not working as expected in keyword search at customer portal.

Question
22
Views
0
Comments

Summary:

Hi Team,

Oracle Knowledge advanced is implemented in our project using KA reference implementation site.

We have a requirement where users want to perform the multi word search among the articles. There are scenarios below.

Case 1:

Keyword: FACTORY MODIFICATION CAMPAIGN

Expectation: Articles having all the 3 words needs to be retrieved from the search.

Actual Outcome: The system is always retrieving articles having at least one word matched.

Request: How to use the AND / OR operator among these multiple word search.


Content (required):


Version (include the version you are using, if applicable):

customer Portal 3.9

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!