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TLS 1.0 Announcement - Informing Your End Users

Received Response
edited Jun 7, 2022 12:31PM in General Technical Discussions 62 comments



With the upcoming disablement of TLS 1.0 protocol for Oracle Service Cloud (see CX Answer this change, depending on your end user’s browser, may result in them receiving an error message stating that the browser they are currently using needs to support at least TLS 1.1.

This, in the very basic form, would be confusing to most end users especially during a time when they are accessing your support site for a means to solve a particular issue. If your end users do not upgrade their browser, they will not be able to access your customer portal pages.

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