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Answer list page filtered by product

Received Response
edited Dec 17, 2014 11:06PM in Customer Portal 2 comments



I have a page in the CP that has links to the answer list page filtering by product. Some of the links are working fine, others no. I have one link that is displaying a product and 2 children:


Where the numbers are the product ids to display in the list. If I go to the desktop and check with the report the number of answers by product, I can see that the numbers are different. I'm missing answers in the customer portal. Is that URL incorrect? Am I missing some configuration? If I use only the id for the father, is the answer list including all of its children?

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