We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Fetch Incident Threads

Received Response
edited Jul 25, 2016 2:42PM in Integrations and APIs 6 comments


I'm trying to fetch the Threads within an incident. count($incidentobject->Threads) counts the threads accurately but when I print the Threads array, the Text fields are empty. Huh? LOL

The documentation has examples for creating/updating threads. How about fetching? Grrrr!

The goal is to grab the threads currently entered by agents and send those to an external system using the Process Designer during create and update events.


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!