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Knowledge Advanced - Notifications/Tasks when an Answer recieves a rating — Cloud Customer Connect
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Knowledge Advanced - Notifications/Tasks when an Answer recieves a rating

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Summary:
OKCS Feedback routing for Agents
Content (required):
Would you be able to confirm if there is a way to configure for document owners to receive a task and notification when a document they own receives a rating?

For example, if a document gets 1 star with a comment, it would be helpful if this feedback were a task or notification so that if improvements are needed on a document the owner is made aware in a timely manner.
Version (include the version you are using, if applicable):
23B
Code Snippet (add any code snippets that support your topic, if applicable):

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