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Connect Services .Net Framework Setting Products and Categories

Accepted answer
edited Jul 29, 2016 4:33AM in Integrations and APIs 2 comments


I am trying to set and unset the Products and Categories for a live answer. Unlike the answer's access levels, which are NamedIDDeltas with associated actions(add, remove, etc), the Products and Categories are NamedIDHeirarchies, which don't have an associated action. If I check them in the RightNow UI and save, it passes through the Product's ID and registers it as checked. However, if I uncheck them and save, it passes through null, and does nothing. So I have the capability to check, but not uncheck them. 

Is there any way I would be able to reliably set and unset the products and categories, or does that functionality not yet exist?

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