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Chat real time reports with SOAP API

Accepted answer
edited Aug 1, 2016 3:20PM in Integrations and APIs 8 comments


Hi all,

A customer requires real-time chat data to be displayed on their wall board using SOAP. As reports working on real-time data cannot be accessed by SOAP, static chat data reports has to be fetched and request be sent at regular intervals by script. Customer would like to have the data refreshed every 5 seconds or less. Is it a good practice to put the script in a constant while loop or use auto-refresh at regular intervals, so that the wall board displays chat data in real-time fashion?

Thanks in advance

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