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CPM script not executed always

Received Response
edited Aug 4, 2016 5:07PM in Integrations and APIs 7 comments


Hi All, 

I have written a CPM script to automate one of our manual process. It is triggered from a incident rule when our RMA status changes to "Approved". We see around 10% to 15% failure cases,  where the rule is calling the script; but my script never get executed. Remaining 85 to 90 % cases are working fine and script get executed with no issues. 

I have debug log statement in the first line of script file ( as shown in the code block) . For those failure percentage, I don't see any entry captured in my log file. It looks like they never made in to my script OR blocked somewhere after my rule called it. Is there any restriction for number of concurrent sessions in executing the CPM scrips. 

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