Need to write to the 'Private Note' area while creating an incident...
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I'm creating my own thread for this, because it seems my requirements differ slightly from other solutions explained.
Basic rundown:
I have a form page that passes values directly into RightNow's mapped custom fields:
The fields are First Name, Last Name, Email Address, and 2 additional product selection fields.
So far, so good. This part has been created and works fine. Now here's the tricky part:
I have 5-7 additional input and/or option fields that need to display (pass values to) within the 'Private Notes' area.
My first question: Is this even possible? Can this be done with "1" form?
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