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bulkExtract not working as expected

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Summary:
bulkExtract not working as expected
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I'm trying to use the bulkExtracts but it's not working as expected

Using the example on this page, I created a simple POST to extract all incidents , it was started at Oct-29 at 8:30 am and it still running
https://docs.oracle.com/en/cloud/saas/b2c-service/cxsvc/c_osvc_bulk_extract.html

https://{my_site}/services/rest/connect/v1.4/bulkExtracts
{
"class": "Incident",
"name": "ExtractExample",
"state": {
"lookupName":"Run"
},
"version": "v1.4"
}

It returned an ID = 2, but using the status it's still running +16 hours later
https://{my_site}/services/rest/connect/v1.4/bulkExtractResults/2/state

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