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What do I need to cater for when a Contact based add-in is used on an Incident workspace

edited Oct 7, 2016 3:10PM in Integrations and APIs


I have a workspace add-in which is designed to work with Contact based workspaces.  When I place my add-in on an Incident workspace, it works mostly.  I need to cater for the scenarios where it doesn't work.  Can somebody help me out please.

Incident workspace has contact id, firstname and last name on it and an Incident field, plus my add-in.

When I create a new incident, the firstname and lastname fields are disabled, until I search for a contact (via the ID field) or add a new contact, at which point the firstname and lastname fields are no longer disabled and contain the name from the selected/new contact.  I can then edit the names from the fields on the contact workspace.

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