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Why can't on see the customer portal development area toolbar

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We have two separate interfaces and as administrator I the appropriate CP profile options to view the Customer Portal Administration pages for both interfaces.

For interface A when I click on the development mode button and view the development area with the customer portal development area toolbar banner displayed at the top of the page.

For interface B when I click on the development mode button the customer portal page loads but the customer portal development area toolbar banner is not displayed and the page is not discernible from the live production page

Looking at the URL's for both the appear to contain the set cookie variable. How can enable the banner?

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