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Transaction Survey not going out

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edited Jun 13, 2022 4:06AM in General Technical Discussions 8 comments

Content

We created a post satisfaction survey in Survey Explorer and have it launched. Then we created a new rule for incident object where on status change to Solved, the survey needs to be sent out to the contact. We used out-of-box "Send Transaction Survey" option to do this but the survey is not going out.

Can someone please let me know if I am missing something in this configuration?

Regards,

Harshal.

Version

Feb 2015
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