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CCL/Embedded inlay chat want to hide out of operating hours

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edited Nov 16, 2023 10:03AM in General Technical Discussions 1 comment

Summary:

Want to hide the chat inlay when it is out of operating hours.

Content :

Iam using CCL Inlay and i want to hide the inlay when it is out of operating hours .

I don't want to use :

i)Any <rn:condition chat_available="true">YOUR INLAY CODE GOES HERE</rn:condition> 

Tried:

i)office-hours-check="ENABLED" its not hiding chat inlay when page loaded when clicking chat its showing a message "outside available chat hours".

ii)polling-enabled="true" but it hides chat when no agents are available . Here my case is out of operating hours

is there any other way to hide chat using attributes (or) through any JS code ?

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