We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to get 2nd last incident creation date?

Accepted answer
3
Views
12
Comments
edited Jun 12, 2015 5:21PM in UI Extensibility 12 comments

Content

i trying to make a report that will show us if a client has made another contact into the RightNow within 7 days of a CHAT session. i can use "LAST(incidents.created,incidents.created) " to find when the last time a customer contected to the RightNow.

challanges :

1- How to get 2nd last incident creation date? also second last incident number's source should be the Live Chat.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!