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Chat Launch Page based on availability

Accepted answer
edited Jun 7, 2022 12:34PM in General Technical Discussions 10 comments


I thought I had seen this at some point on one of my sites but not there now. We have external sites that point to our chat launch page. These sites cannot use the chat widget and must have a basic url:  /app/chat/chat_launch. When the chat_launch page loads I want it to first check for availability (primarily checking business hours, since we always have agents available during business hours) and based on availability either display the "not available" text and our chat hours, or the input form.

How can I accomplish this?

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