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Contact Update CPM Looping

Accepted answer
edited Jul 28, 2015 4:29PM in UI Extensibility 3 comments


I'm working with a contact update CPM that sends a WS to an external system and encountering a myriad of errors, including what seems to be unusual latency wherein the endpoint doesn't get the CPM originated request for as much as 15 mins from contact save, but requests through SOAPUI hit instantly (less than a second). I have an incident open on that, but my other problem seems more unusual. I want to use the response from the external service to write a TimeZone variable to the OSvC Contact Record. When I do this, it causes (I THINK) the CPM

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