You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

REST API - Sending email response to incident

Received Response
32
Views
2
Comments
edited Dec 13, 2016 5:28AM in Integrations and APIs 2 comments

Content

Hi,

I'm exploring the Rest API for some incident management. I can do a lot of the basic adding/updating/deleting of different objects, but I'm stuck with a couple of the actions around incident threads. Basically, I want to add a new thread/message as a response to an incident and have that send an email to the customer. I can add the message to the incident, but I can't work out how to trigger the email. In the web portal there is an option called "Send on Save" that triggers the email, but I can't find an equivalent flag in the API call.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!