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How can I retrieve the name of the agent assigned to an Incident from the Incident workspace ?

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edited Aug 11, 2015 9:43AM in UI Extensibility 3 comments

Content

Hi all,

I need to retrieve the name of the agent shown in Incident workspace (in the Assigned field), because I need to pass it over URL or access it by means of Javascript API.

In the case of URL, I tried $Incident.Assigned and $incidents.assgn_acct_id unsuccessfully.

With Javascript API, I tried window.external.Incident.Assigned and window.external.incidents.assgn_acct_id but did not work.

Does anybody have any suggestions ?

Thank you.

Best regards,

Mattia

Version

RightNow SP2 - Framework 2.0

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