How can I retrieve the name of the agent assigned to an Incident from the Incident workspace ?
Content
Hi all,
I need to retrieve the name of the agent shown in Incident workspace (in the Assigned field), because I need to pass it over URL or access it by means of Javascript API.
In the case of URL, I tried $Incident.Assigned and $incidents.assgn_acct_id unsuccessfully.
With Javascript API, I tried window.external.Incident.Assigned and window.external.incidents.assgn_acct_id but did not work.
Does anybody have any suggestions ?
Thank you.
Best regards,
Mattia
Version
RightNow SP2 - Framework 2.00