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Email link to take you directly to Helpdesk

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edited Nov 29, 2023 10:24AM in Agent Desktop 1 comment

Summary:

Looking for Help Desk(SR Number) Hyperlink in the Email body when the SR has been created and updated.

Content (please ensure you mask any confidential information):

As below in the e-mail template, we have given the syntax, still it is not working.

(Pod URL):443/fscmUI/redwood/helpdesk/edit-hrhd?srNumber={$srNumber}

Version (include the version you are using, if applicable):

We are in 23C (Redwood not enabled)

Code Snippet (add any code snippets that support your topic, if applicable):

(Pod URL):443/fscmUI/redwood/helpdesk/edit-hrhd?srNumber={$srNumber}

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