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CPM not able to destroy incident when saving incident in CPM

Received Response
edited Jun 8, 2022 11:55AM in General Technical Discussions 4 comments




I have created a very simple business rule to fire a CPM to delete an incident when the Subject equals "delete" (just for testing), it will be changed into a flag later on.


The really strange behavior is, this business rule gets fired and executes the CPM when the user in the console opens an incident with subject "delete" and then saves the incident. --> The incident gets deleted by CPM (lets call this CPM "CPM Delete").


In my scenario, though, this is not working: I have created another CPM (lets call it "CPM Update", which saves an incident with the subject "delete". I expect the mentioned business rule above will fire and destroy the incident via the "CPM Delete", after saving the incident in the "CPM Update" -->

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