You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Error message "Unable to Communicate with Server ... Received an unexpected EOR or 0 bytes from the.

Accepted answer
Keith S
Keith S Silver Medal
edited Jun 8, 2022 8:53AM in Agent Desktop 4 comments

Best Answer

  • Keri Jenkin
    Keri Jenkin Silver Crown
    edited Oct 31, 2014 4:23PM Accepted Answer

    This change was done to quickly close any vulnerability. Unfortunately, it affected certain product areas temporarily. If you continue to see this issue, be sure to submit a request to Technical Support.

    Thank you,


  • Keith S
    Keith S Silver Medal
    edited Oct 20, 2014 10:50PM

    This problem has now been resolved .

    From: [email protected] [mailto:[email protected]]
    Sent: Tuesday, 21 October 2014 7:03 a.m.
    To: [email protected]
    Subject: MAINTENANCE NOTIFICATION: SSL Security Vulnerability Update

    Oracle Service Cloud CX Service Event

                    !IMPORTANT NOTIFICATION!

    The purpose of this e-mail is to inform you that Oracle is aware the SSL vulnerability maintenance performed on October 17th(VCIO ID:41276) has resulted in unexpected issues within the Marketing/Survey component of the Oracle Service Cloud.  Oracle is currently working with the development team to investigate these issues and identify a fix.

    If you are experiencing any issue, please be sure to engage with the Oracle Service Cloud Customer Support team by opening a support incident, emailing [email protected], or calling the number listed in your support documentation.

    We will keep you informed through this VCIO event once more information is available.

    Event ID: 41522

    Start Time: 20 Oct 2014 18:00 UTC

    End Time: 20 Oct 2014 18:01 UTC

  • Erica (Leep) Anderson
    edited Oct 21, 2014 4:28PM

    Thanks for posting the update, Keith!  Since this is more of a defect than an idea or enhancement request, I'm going to move this post from the Idea Lab into the Outreach / Marketing Campaigns forum board. 


  • Sabrix
    Sabrix Member
    edited Oct 24, 2014 12:01AM

    We too are facing this.  So far unresolved.  I have opened a case.