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Error message "Unable to Communicate with Server ... Received an unexpected EOR or 0 bytes from the.

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Keith S
Keith S Silver Medal
edited Jun 8, 2022 8:53AM in Agent Desktop 4 comments
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Best Answer

  • Keri Jenkin
    Keri Jenkin Silver Crown
    edited Oct 31, 2014 4:23PM Accepted Answer

    This change was done to quickly close any vulnerability. Unfortunately, it affected certain product areas temporarily. If you continue to see this issue, be sure to submit a request to Technical Support.

    Thank you,
    Keri

Answers

  • Keith S
    Keith S Silver Medal
    edited Oct 20, 2014 10:50PM

    This problem has now been resolved .

    From: [email protected] [mailto:[email protected]]
    Sent: Tuesday, 21 October 2014 7:03 a.m.
    To: [email protected]
    Subject: MAINTENANCE NOTIFICATION: SSL Security Vulnerability Update

    Oracle Service Cloud CX Service Event

                    !IMPORTANT NOTIFICATION!

    The purpose of this e-mail is to inform you that Oracle is aware the SSL vulnerability maintenance performed on October 17th(VCIO ID:41276) has resulted in unexpected issues within the Marketing/Survey component of the Oracle Service Cloud.  Oracle is currently working with the development team to investigate these issues and identify a fix.

    If you are experiencing any issue, please be sure to engage with the Oracle Service Cloud Customer Support team by opening a support incident, emailing [email protected], or calling the number listed in your support documentation.

    We will keep you informed through this VCIO event once more information is available.

    Event ID: 41522

    Start Time: 20 Oct 2014 18:00 UTC

    End Time: 20 Oct 2014 18:01 UTC

  • Erica (Leep) Anderson
    Erica (Leep) Anderson Jadeite
    edited Oct 21, 2014 4:28PM

    Thanks for posting the update, Keith!  Since this is more of a defect than an idea or enhancement request, I'm going to move this post from the Idea Lab into the Outreach / Marketing Campaigns forum board. 

    Thanks!
    Erica

  • Sabrix
    Sabrix Member
    edited Oct 24, 2014 12:01AM

    We too are facing this.  So far unresolved.  I have opened a case.

    -Shad