Construction of the request syntax and base object and table mapping with SOAP
We want to use the Oracle Service Cloud (OSC) SOAP API to query for multiple records and receive a response with the needed fields. In addition to syntax, I need to understand the base object and table mapping to target the fields of interest.
Content (please ensure you mask any confidential information):
- Using the OSC SOAP API has had moderate success in that multiple, valued records can be requested and returned, however they are limited in the fields and values returned.
- Number of fields returned is less than expected for a top level request
- Returned fields often contain a code instead of a display value