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Use mailchannel to create incidents

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edited Jun 7, 2022 12:35PM in General Technical Discussions 6 comments

Content

When I enter in a rightnow test console, how to configure mailboxes or rules to ensure customers can

send mail to agent, and through the incoming mail  can create a incident.

If there is any guide or material refer to the problem above, please send me that file or link.

Thanks!

 

 

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