how to show contact by phone via a popup in agent desktop console?

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Hi, Guys,

 

I am a newbee of Cloud Service.

I am asked to give a solution that make a popup when a call come to a agent.

the CTI is a third party CTI(CISCO)

I have read much of the document, after many try, I only found one possible way, I will show here to see if it works.

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So the agent have not a web portal like the customer, right?

the agent need login to the Desktop Console to do their work, right?

so if I need a popup to show the customer's contact, I need develop a addin, right?