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Sending Incident Attachments as URL in Email

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edited Jan 16, 2017 9:53AM in Integrations and APIs 2 comments

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Dear All,

We have a requirement to send an Incident attachments as a URL in email(sent by using CPM) for the Agent. On the click of url they need to be able to download the attachment.

Please let me know, Can this be possible??

Looking forward to your suggestions.

Thanks,

Raviteja Sure

 

 

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