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Send On Save Extension for Agent Browser UI — Cloud Customer Connect
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Send On Save Extension for Agent Browser UI

edited Dec 6, 2023 11:31AM in Agent Desktop

In the Agent Desktop, we have a checkbox to select if the Agent intends to send a response to the contact and save the Incident when clicking the Save button. The exact functionality is not available in Agent Browser UI (BUI). Instead, agents could send the response by clicking the Send button or the Send and Close buttons. This article presents an extensibility based Send On Save functionality for Browser User Interface (BUI). Customers who want the functionality of Send On Save in BUI, similar to the .Net console could leverage this extension. 

The extension once added to the workspace looks like the following -

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