What's new in Customer Journeys?

Connect and learn more! ×
Send On Save Extension for Agent Browser UI — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Send On Save Extension for Agent Browser UI

63
Views
0
Comments
edited Dec 6, 2023 11:31AM in Agent Desktop

In the Agent Desktop, we have a checkbox to select if the Agent intends to send a response to the contact and save the Incident when clicking the Save button. The exact functionality is not available in Agent Browser UI (BUI). Instead, agents could send the response by clicking the Send button or the Send and Close buttons. This article presents an extensibility based Send On Save functionality for Browser User Interface (BUI). Customers who want the functionality of Send On Save in BUI, similar to the .Net console could leverage this extension. 

The extension once added to the workspace looks like the following -

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!