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Using Chat API to create a REST Service

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edited Jan 20, 2017 7:14PM in Integrations and APIs 5 comments


Hi, we are already consuming Chat through custhelp host. However, we have to create a new chat service based on rest api. Since RN seems not to have an API for such thing we are trying to make SOAP calls based on sequence below:

--> GetChatUrl
     Sent to endpoint of your chat_soap?wsdl.
<-- Returns a ChatUrlResponse, containing a ChatUrl, ChatToken and SiteName.

--> RequestChat
     Sent to ChatUrl from previous step, pass in ChatToken and SiteName from previous step.
<-- Returns a RequestChatResponse containing a SessionID

--> RetrieveMessages
     Sent to ChatUrl from previous step, pass in SessionID from previous step.

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