What's new in Customer Journeys?

Connect and learn more!
Change filter defaults for Knowledge in BUI — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Change filter defaults for Knowledge in BUI


Summary: Is it possible to change the defaults used for Knowledge within the BUI? Currently, the Product defaults to the Product(s) and all levels based on what is assigned on the incident. Would like to set this to only set at the 1st product level.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable): 23C

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!