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how to click a button to make a REST call in agent desktop console

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edited Sep 26, 2015 1:39AM in UI Extensibility 4 comments

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HI, Guys,

 

I have a function need implement in the agent desktop console.

when a contact open, the agent need able to click a button to invoke a 3rd party REST API, how can I do that?

 

what I have thought is use the customer workpace and use the Javascript API  http://documentation.custhelp.com/euf/assets/devdocs/august2015/Connect_Desktop_Integration_JavaScript/Default.htm

is this the correct way, or is there any better way.

 

Can you help?

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