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Contact Report to Create New Incident for Contact when Selected

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edited Oct 20, 2015 8:17PM in UI Extensibility 19 comments

Content

I have a screen pop script that runs a report against the Customer's ANI.  Once the report populates, I need to allow the Agents to simply double-click on the Contact and have an Incident open with that Contact assigned.  Currently, the out-of-the-box opens the Contact Workspace.  Is this possible?  Any help will be greatly appreciated.

Thanks,
Andrew

Version

February 15

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