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Register Now! - Ask the Experts Webinar: Making the Switch to Message Templates

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edited Jun 8, 2022 8:53AM in Agent Desktop 1 comment


Oracle Service Cloud Ask the Experts Webinar

Register Now!

Making the Switch to Message Templates

Tuesday, May 19 @ 8 a.m. PST/11 a.m. EST

In this Ask the Experts webinar, join Oracle Service Cloud Principal Product Manager Keri Jenkin, as we take a closer look at Message Templates, the new paradigm of service-related emails and notifications, and how you can make the switch from the former PHP files called Mail Scripts. Keri will show you some key similarities and differences, and highlight one approach to the migration process of mail scripts to message templates. If you are already using Message Templates, Keri will also give you a few pointers on handling some common business requirements that make your emails pop instead of fizzle out!

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