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create an Incident with a Product value

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edited Jun 25, 2015 10:59AM in Customer Portal 7 comments

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Hello   can you give me a clarification about how to set a product when submitting an Incident? In standard ProductCategoryInput widget, I saw that the eventObject sent when validating the form is

   formEventObject.data.name = "Incident.Product"
   formEventObject.data.value = 8438  (I have the productID value from another widget)

and then
   RightNow.Event.fire("evt_formFieldValidatePass", formEventObject);

I tried to replicate this behaviour but without success.

I tried also to pass the whole product hierarchy in an array, set the table etc...
   formEventObject.data.table = "Incident";
   formEventObject.data.value = [8025, 8076, 8438];
   formEventObject.data.dataType = "Product";
   formEventObject.data.level = 2;
...

Are these field correctly set? am I forgetting something? Thanks very much for every explanation

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