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PHP error on incident create post upgrade to feb 2017

Received Response
edited Apr 18, 2017 1:25PM in Integrations and APIs 9 comments


Hi folks

Here's a strange one for you; hopefully, someone else has had something similar happen to them.

We've just upgraded our system to February 2017 from May 2016 and we're now getting an error on the ask a question page. The submit does what it should do, including calling a post_incident_create hook which adds additional data to custom attributes on the affected incident. However the user is shown an error message which states:

There was an error with the request and the action could not be completed.

The request to sendform generates the following response:

<div style="border:1px solid #990000;padding-left:20px;margin:0 0 10px 0;">

<h4>A PHP Error was encountered</h4>

<p>Severity: Warning</p>
<p>Message:  Creating default object from empty value</p>
<p>Filename: standard/field_model.php</p>
<p>Line Number: 120</p>


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