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identify the email addresses for emails that were not delivered - hard bounce and general block

Received Response
edited Jun 8, 2022 8:53AM in Agent Desktop 1 comment



We recently sent a broadcast mailer in which emails were not delivered - hard bounce and general block. We are seeking the ability to identify the email addresses of those affected emails.  I've reviewed a series of public reports (\Public Reports\Marketing) as well as each of the reports on the mailing details tab:

  • Mailing Results
  • Mailing Statistics
  • Mailing Activity Trend
  • Mailing Delivery by Domain
  • Mailing Opt-Out details.

We are looking to identify those email addresses and the specific root cause as to why the email was not delivered.

Any help that can be offered would be great!

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