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Incident merge fields not working

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edited Jun 8, 2022 8:53AM in Agent Desktop 4 comments

Content

Hi guys. I´m trying to dispplay incidents field(like Ref_no) in a mailling but it is not working. I segmented my list using incidents table. When I send a email with contact and incidents merge fields, only the contact fields came in the message.

 

 

What Im missing?

 

Thanks!

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