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Invalid SAML Assertion while trying to call Rightnow Soap WS. Here is the incoming xml for the same

Received Response
edited May 3, 2017 5:01AM in Integrations and APIs 4 comments


We are trying to integrate third party application to Service Cloud using SOAP over SSL. Third Party application will send Soap Request with SAML Assertion. The certificate for the same has been imported in the Service Cloud and Thumbprint for the same has been updated in Configuration setting. But from the logs it seems that Rightnow is not able to resolve the certificate from thumbprint setup in RightNow.

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