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Async CPM can't access latest field (Contact) value

Received Response
edited May 4, 2017 10:32PM in Integrations and APIs 24 comments



I have an Incident update async CPM which executes through a business rule. The CPM is required to get the latest value of certain Incident fields and send them over to an external system via CURL. One of the field updates that I need to send is associated Contact details.

When an incident field such as Status, Thread etc. is updated and Incident is saved, I can access the latest updated value of these fields and send them to the external system. However, when I update the contact and save the Incident, the Incident record in CPM just cannot get the latest true value of associated contact.

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