What's new in Customer Journeys?

Connect and learn more! ×
Import Wizard duplicate in import file — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Import Wizard duplicate in import file

Received Response
12
Views
1
Comments
edited Jan 11, 2024 3:26PM in Agent Desktop 1 comment

Summary: Import Wizard falsely displays some records in the CSV as "Duplicate in the import file" in the Bad Records section during pre-scan.


Content (please ensure you mask any confidential information):

Hey everyone, we are attempting to import a large number of Contact records and during the pre-scan, the import wizard flags some records as duplicates in the import file. We have defined our own, very straight forward duplicate criteria for the import process that checks a unique custom field. I opened our import csv and checked each field from a few of the bad records (records the import marked as duplicate in import file) to ensure they didn't already exist in the Contact table or there wasn't a duplicate row in the import csv itself, and there wasn't. The only

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!