Is any one using Five9 for phone and integrates it with Oracle for chat?
We use Five9 currently and is looking into possibly switching to Oracle for chat. So I'm interested to know if anyone else has this set up, where your phone calls are processed through Five9, but your chats are handled through Oracle. How is the integration? I am specifically looking into how to make the chat routing work as we have a lot of skills and as I understand it Oracle has the skills tied up with profiles. Currently, our agents and supervisors can activate/inactivate or add/remove skills themselves. But with Oracle, admin has to make the change in the