What's new in Customer Journeys?

Connect and learn more!
Is any one using Five9 for phone and integrates it with Oracle for chat? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is any one using Five9 for phone and integrates it with Oracle for chat?

Question
12
Views
0
Comments

Summary:

We use Five9 currently and is looking into possibly switching to Oracle for chat. So I'm interested to know if anyone else has this set up, where your phone calls are processed through Five9, but your chats are handled through Oracle. How is the integration? I am specifically looking into how to make the chat routing work as we have a lot of skills and as I understand it Oracle has the skills tied up with profiles. Currently, our agents and supervisors can activate/inactivate or add/remove skills themselves. But with Oracle, admin has to make the change in the

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!