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Error message when updating contact using soap api

Received Response

Error message when updating contact using soap api
Content (required):
We have a sync service between the back office system use the connect SOAP.
Certificate may not be set due to visibility restrictions while performing the action: update
While processing Contact->Emails(rno_v1_4::EmailList)->EmailList(rno_v1_4::Email[])->Certificate(string)"

Can you please explain why this error occurs and what we can do to resolve it?
Version (include the version you are using, if applicable):
Code Snippet (add any code snippets that support your topic, if applicable):

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