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Regular expression to block certain words in incident thread

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Hi All,

We are trying to create a rule to block incident creation if the incident thread contains certain words.

We created the attached rule for testing as per article https://cx.rightnow.com/app/answers/detail/a_id/861

However, the rule is blocking words like Freshest, refreshment etc as well.

Could you please let us know the reason for this behavior.

Thanks and regards,

Vidit Angras

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