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Update Incidents Message Thread or Contact Notes via Data Import Wizard

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edited Feb 16, 2016 7:28PM in System Admin and Configuration 3 comments

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Hi all,

Can anyone confirm that it is not possible to update an incident's message thread, via the data import wizard? i.e. if an incident exists already, it is not possible to add messages to the thread of that incident using a csv file and uploading it via the data import wizard?

Similarly, can anyone confirm that is is not possible to update a contact with a note, via the data import wizard? i.e. if a contact exists already, it is not possible to add notes of that contact using a csv file and uploading it via the data import wizard?

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