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New Incident off of Organization

edited May 31, 2016 11:29PM in UI Extensibility


I'm trying to do some work around creating a many-many contact to org relationship, and part of that involves being able to create an incident from either a contact or an organization. When I create an incident from a contact, the CID is populated in the incident record for my addins to consume and use to search for related orgs in my CBO. However, when I create a new incident from an Organization, the incident that comes up does NOT have the OrgID populated. 

I assume this has something to do with the hard linking that OSVC does between contacts and orgs, so it sees no contact and as a result, does not link the org. Regardless of the why, I need to get around this problem. Right now I'm thinking of some sort of action to create a new FK on incident to org and trying to find a way to populate that either on new incident click or via looking through the context record to see if there is an org open and grabbing that. Before I go down that rabbit hole

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