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A customer in RightNow database is receiving marketing emails in html source code format - how to...

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edited Jun 8, 2022 8:53AM in Agent Desktop 8 comments

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A customer in RightNow database is receiving marketing emails in html source code format - how to fix it?

Is there any way to test if the customer is receiving the html format or some other format? any settings in RightNow for email content?

Version

May 2015 - CP3

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