You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Controlling checkbox answers before registering a survey

Received Response
25
Views
2
Comments
edited Jun 8, 2022 8:53AM in Agent Desktop 2 comments

Content

Hi,

I am a newbie of Rightnow and I am dealing with a transactional survey containing two check box in a question page.

!_! question A

!_! question B

The allowed answers for the user are "A" or both "A" and "B", but I want avoid the only "B" answer, because has no logic sense. In other words is not possible to choose "B" without choosing "A".

I created a small workflow in advanced mode inserting a "case block" after the first page, and playing with the score I redirected the flow depending of the answers. In attachment there is a screenshot of the flow.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!