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Controlling checkbox answers before registering a survey

Received Response
edited Jun 8, 2022 8:53AM in Agent Desktop 2 comments



I am a newbie of Rightnow and I am dealing with a transactional survey containing two check box in a question page.

!_! question A

!_! question B

The allowed answers for the user are "A" or both "A" and "B", but I want avoid the only "B" answer, because has no logic sense. In other words is not possible to choose "B" without choosing "A".

I created a small workflow in advanced mode inserting a "case block" after the first page, and playing with the score I redirected the flow depending of the answers. In attachment there is a screenshot of the flow.

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