You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Thread AccountID field when Entry Type is Customer

Received Response
18
Views
2
Comments
edited Jun 30, 2016 11:13AM in UI Extensibility 2 comments

Content

Hi All,

I have a requirement to copy Thread from a Child case to Parent case. When doing so by creating a new thread object(Child thread content) and attaching the same to parent thread, if the Entry type is customer AccountID attribute of thread is null (which cannot be set) and when saved the thread is getting saved as though thread was entered by Parent's Contact and not Child's Contact.

Anybody have faced such issue. How best can we tackle this.

Thanks,

Srilatha

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!