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See CC of an Incoming Service Request

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edited Apr 5, 2018 9:07AM in Agent Desktop 15 comments

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Hi Guys, is there a way for us to view the CC of an incoming service request than to download the "raw_message.mht" file where we can see the CC its really a lot of work to download and open that file just to show the CC of the incoming service request. Thank you.

Version

May 2017 , 17D

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