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Want certain survey scores to reopen incident automatically

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edited Jun 8, 2022 8:53AM in Agent Desktop 1 comment

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Hi All,

If the survey score is less than the expected score for the incident,the incident is reopen automatically.

Kindly give me some idea on this.

Based on the survey score,It wont allow to reopen the incident.

 

Thanks,

 

Edited by eleep to have a more specific subject title.

 

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